Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: 17 Burns Rd, Heathcote NSW 2233, Australia. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. call us on 1300 767 443 or email at item not in its original condition is damaged or missing parts for reasons not due to our error will not cover in refund policy.Īny item that is returned more than 30 days after delivery will not accept refund request. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Would it be possible to lose pressure on that end of the pump causing the cycling? If so, I would have expected it to continually cycle after shutting the valve after the pump.Our policy lasts 30 days. Should a check valve be added between the pump and the tank. After taking the valves out and hooking the pump back up to the tanks, water flowed into the pump through the valve and I did not have to prime it. I still had to prime the pump by pouring water in it even though the water should have been flowing from the tank. One interesting thing, when I originally hooked the tank up to the pump no water came through intake valve on the pump. We do not have a check valve from the tank or after the pump. we shut the water off after the pump and it eliminates the cycling which leads me to think that there is a small leak somewhere. Can anyone offer any help? A few other things. I have seen that on this forum as well, but cannot find info anywhere on the web or in the manual how to actually do that. The manual also says to check the internal pressure of the pump and make sure it is set at 70% of the outflow pressure. We also took the valves out of the pump to make sure there were no debris keeping the valve open. We have been going through the house shutting off valves to fixtures to pin point a leaking fixture that may be causing the issue but have not found one. Now, the pump has been cycling every 3-4 minutes when water is not being used and eventually leads to a leak in the system warning light. After hooking the pump up it worked for 2 days without any issue. However, the father in law wanted to go with that pump and here we are. I did quite a bit of research prior and saw that the Scala 2 pump had mixed reviews. The scala 2 pump receives water from the bottom of the tanks and feeds the rest of the house including boiler. We just installed two 300 gallon tanks in the basement which are filled from the well with a large pressure tank (previously had that) at a rate of 1/2 gallon a minute. They have a low capacity/low recharge well they have been dealing with for 20+ years. New to the site but found some good info on here for a project I helped my father in law with last weekend.
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